Chatbase

Enterprise Edition

Unlock hidden insights from chat or call logs to get critical data for creating the right AI-powered virtual agent for your contact center. Currently available through an Early Access Program.

How it works

Discover

Chatbase uses Google's machine learning capabilities to uncover deflection opportunities for a virtual agent based on interactions found in your chat or call logs that will be easy to automate.

Deploy

Export your insights to Dialogflow (or another bot development platform) to more efficiently develop a virtual agent that complements human agents and that is tailored to meet customer needs.

Optimize

Automated reports track virtual agent health metrics across chat and voice platforms, measure retention, analyze customer journeys, and uncover functionality gaps. For virtual agents at a certain scale, machine learning helps suggest improvements (Beta).

Questions about Chatbase?

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