Chatbase Enterprise Edition (Early Access)
Chatbase Virtual Agent Modeling  Early Access

Build your best virtual agent

Unlock insights from data to create the right AI-powered conversational experiences for customer service.

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Chatbase

Virtual Agent Modeling

Chatbase

Virtual Agent Analytics

Find the right Chatbase for you

Chatbase

Virtual Agent Modeling

Build customer service virtual agents in a data-driven way

Learn more

Chatbase

Virtual Agent Analytics

Analyze and optimize customer service virtual agents more easily

Get started Learn more

Pricing

Features

Support:

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Ingestion & transcription (including PII removal) of live-agent logs Categorization of conversations into drivers and intents Semantic search (based on Google search capabilities) for discovering training phrases Modeling of conversation flow for each intent NLP error-rate reporting and optimization Export of intents and training phrases for development & deployment

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Free to use

Metrics Session flow Retention Cohorts Rich Filtering Funnels Transcripts Sensitive Data Masking Grouping of not-handled messages Machine learning: Suggested intents for missed & misunderstood messages (Beta)

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During U.S. business hours, no SLA

Get started Learn more

* Usage-based pricing will apply when this feature graduates from Beta.

Chatbase

Virtual Agent Modeling

Build customer service virtual agents in a data-driven way

Learn more

Pricing

Contact Us

Features

Ingestion & transcription (including PII removal) of live-agent logs Categorization of conversations into drivers and intents Semantic search (based on Google search capabilities) for discovering training phrases Modeling of conversation flow for each intent NLP error-rate reporting and optimization Export of intents and training phrases for development & deployment

Support:

Contact Us

* Usage-based pricing will apply when this feature graduates from Beta.

Learn more

Chatbase

Virtual Agent Analytics

Analyze and optimize customer service virtual agents more easily

Get started Learn more

Pricing

Free to use

Features

Metrics Session flow Retention Cohorts Rich Filtering Funnels Transcripts Sensitive Data Masking Grouping of not-handled messages Machine learning: Suggested intents for missed & misunderstood messages (Beta)

Support:

email Email

During U.S. business hours, no SLA

* Usage-based pricing will apply when this feature graduates from Beta.

Get started Learn more

Why Chatbase?

Satisfy customers 24/7

Unlocks insights from contact center interactions to help build a virtual agent engineered for customer satisfaction

Reduce costs

Uses Google's machine learning and search capabilities to find more opportunities to complement human reps, more quickly

Improve results over time

Continually analyzes and optimizes virtual agents or any other conversational experience (whether voice or text), uncovering gaps and suggesting fixes

Customers

Best Buy

Using Chatbase has helped us steadily increase user sessions with the Best Buy Canada Assistant. It makes it easy to understand how interactions work, and how to improve customer engagement and satisfaction.

Chris Rowinski - Product Owner, Best Buy Canada

BLip

Chatbase has helped analyze more than 30 million messages generated by 130+ bots running on our BLiP messaging platform. We view Chatbase is an essential tool for improving our bots, and the only service of its kind focusing on the use of AI to help do that.

Sérgio Passos, CTO at BLiP

inGenious AI

Chatbase's session analytics sets it above the rest. We used the Session Flow feature to increase overall engagement by 38%%, which led to a 62%% increase in conversions!

Mark Chatterton - Co-CEO, inGenious AI

Viber

Chatbase gives us powerful analytics capabilities for our bots. We increased query volume per user by 35%% for a popular stickers bot by optimizing queries with high exit rates. After a quick integration process, the Chatbase platform delivered detailed reports that allowed us to optimize our bots easily, saving us crucial time.

Itamar Mula - Global Developer Relations Manager, Viber

HBO

Access to analytics was a key contributor to the success of our 'Aeden' chatbot in the Westworld Season 1 digital campaign. The ability to analyze user messages allowed us to optimize Aeden for viewer curiosities, resulting in much stronger user engagement overall.

Katie Lucas - Sr Content Manager, HBO Digital and Social Media

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