About Chatbase

Making conversations with machines more human

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Our Story

When Chatbase started its journey in 2016, our goal was to help people more easily analyze and optimize conversational experiences (aka bots). Since then, we've unlocked insights for hundreds of thousands of bots, and billions of messages and intents.

Today, with contact centers emerging as the leading enterprise users of bots, we're applying that experience to help them build AI-powered virtual agents (conversational IVR) by unlocking critical insights about customer interactions. They can use those insights to guide development and ongoing improvements with data -- finding more opportunities to complement human agents, satisfy customers 24x7, and reduce costs.

Fast Facts

Year of founding: 2016

HQ Location: San Francisco

GM: Ofer Ronen

Advisors: Kawal Gandhi, Google Cloud Office of the CTO; Jesse Savage, Head of Product, Google Analytics & Analytics 360

Number of bots processed: 500,000+

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