How it works
Using machine learning, Chatbase finds use cases for a virtual agent from your call or chat logs, as well as the potentially hundreds of variations in phrasing involved.
Export your insights to Dialogflow (or another bot development platform) to more efficiently develop a virtual agent that complements human agents and that is tailored to meet customer needs.
Automated reports track virtual agent health metrics across chat and voice platforms, measure retention, analyze customer journeys, and uncover functionality gaps. For virtual agents at a certain scale, machine learning helps suggest improvements (Beta).