Unlocks insights from contact center interactions to help build a virtual agent engineered for customer satisfaction
Uses Google's machine learning and search capabilities to discover more opportunities for a virtual agent, faster
Continually analyzes virtual agent interactions and performance and recommends optimizations
Chatbase finds and categorizes high-level drivers and intents in your chat and call logs, and helps uncover thousands of training phrases.
For each complex intent it finds, Chatbase models a detailed conversation flow that reflects how customer interactions work.
Export these insights to much more quickly build a customer service virtual agent that delights customers.
Chatbase is an analytics provider in the Google Cloud Contact Center AI solution. Learn more here.