Chatbase

Virtual Agent Modeling

Unlocks insights from contact center interactions to help build a virtual agent engineered for customer satisfaction

Uses Google's machine learning and search capabilities to discover more opportunities for a virtual agent, faster

Continually analyzes virtual agent interactions and performance and recommends optimizations

How it works

Chatbase finds and categorizes high-level drivers and intents in your chat and call logs, and helps uncover thousands of training phrases.

For each complex intent it finds, Chatbase models a detailed conversation flow that reflects how customer interactions work.

Export these insights to much more quickly build a customer service virtual agent that delights customers.